DAILYCITYDEALS

1. DEFINITIONS

In these Terms and Conditions, unless the context otherwise requires:

• "Company," "we," "us," "our" means IGAP LLC Fz, its successors, assigns, shareholders, officers, directors, employees, and agents.
• "Platform" means the DailyCityDeals website, mobile application, and all related services, features, and content.
• "User," "you," "your" means any individual or entity accessing or using the Platform, including visitors, registered users, and customers.
• "Products" means any goods, items, or services offered for sale through the Platform.
• "Order" means a request to purchase Products submitted through the Platform.
• "Contract" means the legally binding agreement formed upon our acceptance of your Order.
• "Content" means all text, images, graphics, videos, software, and other materials on the Platform.
• "User Content" means any content you submit, post, or transmit through the Platform.
• "COD" means Cash on Delivery payment method.
• "Free Zone" means Meydan Free Zone, Dubai, UAE.

2. ACCEPTANCE OF TERMS

2.1 By accessing or using the Platform, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts.
• All information you provide is accurate, current, and complete.
• You will use the Platform in compliance with all applicable laws and regulations.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2.2 If you are using the Platform on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

2.3 We reserve the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

3. ACCOUNTS AND REGISTRATION

3.1 To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information promptly
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 We reserve the right to suspend or terminate accounts that violate these Terms or for any reason at our sole discretion.

3.3 You may not transfer your account to any third party without our written consent.

4. ORDERS AND CONTRACT FORMATION

4.1 All orders placed through the Platform constitute an offer to purchase Products subject to these Terms.

4.2 Order Confirmation: After placing an order, you will receive an email acknowledging receipt. This does not constitute acceptance of your order.

4.3 Acceptance: A binding contract is formed only when we dispatch the Products and send a dispatch confirmation. We reserve the right to refuse any order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Inability to verify payment information
• Suspected fraud or unauthorized transactions
• Shipping restrictions
• Quantity limits

4.4 If we cancel an order after payment, we will issue a full refund.

5. CASH ON DELIVERY (COD) - WHATSAPP CONFIRMATION REQUIREMENT

5.2 By selecting COD (where available), you consent to receive WhatsApp messages and calls for order verification purposes.

5.3 We reserve the right to charge a nominal fee for failed COD deliveries (where the order is confirmed but delivery fails due to customer unavailability or refusal).

6. PRICING AND PAYMENT

6.1 All prices are in UAE Dirhams (AED) and inclusive of VAT where applicable, unless stated otherwise.

6.2 We strive to ensure accurate pricing, but errors may occur. If we discover an error in the price of Products you ordered, we will inform you and give you the option to:

• Confirm the order at the correct price
• Cancel the order with full refund

6.3 Payment methods accepted:

• Cash on Delivery (subject to WhatsApp confirmation and availability)
• Credit/Debit Cards (processed through secure PCI-DSS compliant gateways)
• Digital Wallets (where available)
• Bank Transfer (for specific orders)

6.4 For card payments, funds may be pre-authorized but only charged upon order dispatch.

7. SHIPPING AND DELIVERY

7.1 Shipping Policy

• Free Delivery Eligibility: We offer generous free delivery thresholds on many orders. Eligibility for free delivery is clearly displayed in your cart and at checkout based on your order value, location, and the products selected.
• Delivery Charges: When applicable, delivery charges are calculated based on your order details, delivery address, and selected shipping method. The exact delivery charge, if any, will be clearly shown in your cart and on the checkout page before you complete your purchase. Please always refer to your cart and checkout for the most accurate and current delivery charges for your order.
• Delivery Timeframe: Estimated delivery times are stated on each product page and may vary depending on the item, your location, and other factors. General timeframes are 3-5 business days within major UAE cities; 5-7 business days for remote areas.
• Tracking: Tracking information provided via WhatsApp and email once order is dispatched.

7.2 Delivery Terms

• Risk of loss and title for Products pass to you upon delivery to the carrier.
• We are not responsible for delays caused by circumstances beyond our control.
• Recipient must be present to accept delivery and may be required to provide ID.
• If delivery fails due to incorrect address or recipient unavailability, re-delivery charges may apply.
• After 3 failed delivery attempts, the order will be cancelled and subject to restocking fees.

7.3 International Shipping

Currently, we only ship within the United Arab Emirates. International shipping may be available in the future with separate terms.

8. COMPREHENSIVE RETURN AND REFUND POLICY

8.1 General Return Conditions

To be eligible for a return, Products must meet ALL the following conditions:

• Return requested within the specified return window for the product category
• Product is unused, unopened, and in original packaging with all tags attached
• Proof of purchase (order number) is provided
• Product is not from excluded categories (see section 8.4)
• Return request is initiated through our official channels

8.2 Return Windows by Product Category

8.3 CASH REFUND POLICY

8.4 NON-RETURNABLE ITEMS (FINAL SALE)

The following items cannot be returned under any circumstances:

• Personalized or custom-made items
• Intimate apparel (underwear, swimwear, lingerie)
• Opened beauty, cosmetic, or personal care products
• Perishable goods
• Gift cards and vouchers
• Clearance or final sale items
• Software, digital downloads, and subscription services
• Items damaged due to customer misuse
• Items returned without original packaging
• Items returned after the return window

8.5 Return Process

1. Initiate return through your account dashboard or by contacting customer support via WhatsApp.
2. Provide order number, item details, and reason for return.
3. Receive return authorization and instructions (if eligible).
4. Pack item securely in original packaging with all accessories.
5. Ship to provided return address or schedule pickup (where available).
6. Item undergoes quality inspection (3-5 business days).
7. Refund/exchange processed after inspection approval.

Return shipping costs are borne by the customer unless the return is due to our error or defective product.

8.6 Defective Products

If you receive a defective product:

• Report within 48 hours of delivery with photos/videos documenting the defect
• We will arrange pickup of the defective item
• After inspection, we will offer replacement (preferred) or refund as per Section 8.3
• Manufacturer warranties may apply to certain electronics

9. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree NOT to use the Platform to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt unauthorized access to our systems
• Interfere with the proper functioning of the Platform
• Harass, abuse, or harm others
• Post false, misleading, or fraudulent information
• Engage in price manipulation or reselling for commercial purposes
• Use bots, scrapers, or automated tools
• Impersonate any person or entity
• Collect user information without consent
• Engage in any activity that could damage our reputation

Violation of these provisions may result in immediate account termination and legal action.

10. INTELLECTUAL PROPERTY

10.1 All content on the Platform, including but not limited to text, graphics, logos, images, software, and design, is the property of IGAP LLC Fz or its licensors and is protected by UAE and international intellectual property laws.

10.2 You may not:

• Copy, reproduce, distribute, or create derivative works of any content without written permission
• Use our trademarks, logos, or trade names without prior written consent
• Remove any copyright or proprietary notices
• Frame or mirror any part of the Platform

10.3 By submitting User Content, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, and display such content for any purpose related to our services.

11. DISCLAIMER OF WARRANTIES

THE PLATFORM AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, IGAP LLC Fz DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• TITLE AND NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE SERVICE
• FREEDOM FROM VIRUSES OR HARMFUL CODE

WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED.

13. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites or services. We do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party services is at your own risk and subject to their terms and conditions.

14. TERMINATION

14.1 We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including breach of these Terms.

14.2 Upon termination:

• Your right to use the Platform ceases immediately
• We may delete your account and associated data
• Provisions that by their nature should survive termination shall survive, including indemnification and limitation of liability

14.3 You may terminate your account at any time through account settings or by contacting us.

15. GOVERNING LAW AND JURISDICTION

15.1 These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles.

15.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. You irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum.

15.3 Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

16. DISPUTE RESOLUTION

16.1 Before filing any legal action, you agree to attempt to resolve any dispute through informal negotiation by contacting us at contact@dailycitydeals.com.

16.2 If informal resolution fails, disputes shall be resolved exclusively through the courts of Dubai as provided in Section 15.

16.3 You agree to bring any claim within one (1) year after the cause of action arises, or such claim is permanently barred.

17. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent.

18. WAIVER

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision shall not constitute a waiver of such right or provision.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices published on our Platform, constitute the entire agreement between you and IGAP LLC Fz regarding the use of the Platform and supersede any prior or contemporaneous agreements, communications, or understandings, whether oral or written.

20. ASSIGNMENT

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms freely without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

21. NOTICES

We may provide notices to you via email, WhatsApp, push notifications, or by posting on the Platform. You agree that such notices constitute effective communication. You may provide notices to us at contact@dailycitydeals.com.

22. FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, natural disasters, government actions, pandemic, epidemic, supply chain disruptions, internet outages, or technical failures.

23. ELECTRONIC COMMUNICATIONS

By using the Platform, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

24. CONTACT INFORMATION

For questions, concerns, or legal inquiries regarding these Terms, please contact:

• Legal Department: contact@dailycitydeals.com
• Dispute Resolution: contact@dailycitydeals.com
• WhatsApp Legal Line: +971 564166810
• Registered Address: IGAP LLC Fz, Meydan Free Zone, Dubai, United Arab Emirates

We aim to respond to all inquiries within 15 business days.

ACKNOWLEDGMENT OF TERMS

BY USING DAILYCITYDEALS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH HEREIN, INCLUDING THE COMPREHENSIVE INDEMNIFICATION AND LIMITATION OF LIABILITY PROVISIONS.

These Terms were last updated on February 15, 2026. Please review periodically for changes.